At Thankful.co.in, customer satisfaction is our top priority.
If you are not completely happy with your purchase, we offer a simple and transparent return and refund process, subject to the following conditions:

1. Eligibility for Returns

  • Products must be returned within 7 days of delivery.

  • Items should be unused, undamaged, and in their original packaging with all tags and labels intact.

  • Returns are accepted only for damaged, defective, or incorrect items received.

  • Products like greeting cards, scented candles, and personalized gifts cannot be returned once used or opened, unless they arrived damaged.

2. Return Process

  • To initiate a return, please contact our support team at info@thankful.co.in within the return period.

  • Provide your order ID, photos of the product, and a brief description of the issue.

  • Once reviewed, our team will guide you through the return steps and arrange pickup if applicable.

  • Please ensure products are packed securely to prevent damage during transit.

3. Refunds

  • After the returned item is received and inspected, your refund will be processed within 5–7 business days to your original payment method.

  • Shipping charges are non-refundable.

  • Refunds may be rejected if the product is found used, damaged, or not in original condition.

4. Exchanges

  • We currently do not offer direct exchanges.

  • If you wish to get a replacement, please return the item and place a new order once your refund is processed.

5. Contact Us
For any return or refund-related assistance, reach out to us at:
📧 info@thankful.co.in
📞 +91 87547 13656